Support - RMA Request | underground

Improved usability with new interface
For the launch of the new AS Communication Gateway™ 2.0 we have given the user interface a complete overhaul.

RMA REQUEST

Please fill out a separate form for each product and each RMA request!
Please wait until underground_8 confirms the validity of your RMA request until sending your appliance back and mark the RMA number on the outside of the box!

Send the package free of charge and don't forget to insure it properly.

RMA terms	advanced replacement	reshipment of defective appliance	handling and analysis	repair or replacement
Appliances with valid CarePack:	yes	obligatory after receipt of spare appliance	free of charge	free of charge
Appliances under warranty (1 year from date of purchase):	no	after receipt of RMA verification	free of charge	free of charge
Appliances without warranty:	no	after receipt of RMA verification	EUR 45,- all in	on a time and material basis

Prices do not include value added tax!

17.05.2012

To rule out any software related failure and to avoid unnecessary costs,
please make sure to go through the following steps before you clam any RMA:

	Did you reboot the appliance?
	Are you sure, that there is no problem with your internet connection?
	Did you try removing the appliance power supply for some minutes?
	Did you try to restore the appliance via Regeneration Center?